Wednesday, March 10th, 2010
 

Request a FREE Demo

Needles CD's

Order a FREE Demo CD, and discover the benefits of Needles® Case Management Software. You may also make arrangements for a demonstration via the Internet. To request a demo, please click here.

Needles® Works!

Our legal software features:
- Case Management
- Calendaring
- Case Status
- Case Value
- Client Relationship Management
- Customization Capabilities
- Data Storage
- Document Assembly
- Document Scanning
- Image Scanning
- Insurance Adjuster Information
- Matter Management
- Messaging
- Notes
- Rolodex Information

Legal Events

Needles is on the move! We travel to many legal industry events each year, and we'd love to see you there! Visit our Events section for a list of upcoming events. Stop by and say hello, check out our newest features, and meet our staff!

Client of the Quarter

Munley, Munley & Cartwright

Congratulations go out to Munley, Munley & Cartwright, the Needles Client of the Quarter! This Scranton, PA based client is truly a cutting edge law firm who knows the value of frequent trainings and client communication. Munley, Munley & Cartwright was an early adopter of the eCaseStatus product, and they have allowed us to pick their brains about the system and its benefits. They've also been instrumental in its development. Below, the Munley firm describes the changes and benefits they have experienced since implementing eCaseStatus. Congratulations Munley, Munley & Cartwright!

OBJECTIVE
The purpose of implementing eCaseStatus was to improve client service, office efficiencies, referral-based business and to differentiate the firm from its competition.

BACKGROUND
Munley, Munley & Cartwright, P.C. is a personal injury law firm located in Scranton, Pennsylvania, specializing in auto and trucking accident, medical malpractice, nursing home, defective products, and worker's compensation cases. The firm is proud of its quality reputation in the legal community and 40 year track record of success in fighting for justice and compensation for accident victims. Munley, Munley & Cartwright, P.C. utilizes Needles Case Management Software and has approximately 500 open case files at any given time. In addition, the firm advertises on television to generate quality leads in the Wilkes Barre/Scranton DMA.

PROCESS
Munley, Munley & Cartwright, P.C. was an early adopter of the eCaseStatus application as it fit well within the firm's business philosophy of adopting the latest in technology to improve operations and client service. The firm also appreciated eCaseStatus' ability to quickly and efficiently send relevant messaging to its entire database through the e-blast platform.

RESULTS
After proper staff training and implementation of eCaseStatus, the firm experienced the following quantifiable results:
A 35% reduction in office phone calls from clients inquiring about their case status
Increase in positive, client feedback regarding the firm's service
Improved conversion percentage on consultations
Zero complaints from clients receiving the wrong or unintended information regarding their case

To find out how eCaseStatus can help improve and grow your practice, please contact:
Corey Hayes
Director of Sales & Marketing
CoreyH@netaff.com
800.525.3332 X 504